Frequently asked questions

Are your rugs handmade?

Yes. Every Zilliy Rug is handcrafted by skilled artisans using traditional weaving techniques. Because each rug is handmade, slight variations in color, texture, and pattern make every piece unique.
What materials are your rugs made from?

Our rugs are crafted using premium-quality materials such as natural wool, cotton, and other high-quality fibers, depending on the collection. Material details are listed on each product page.
How should I care for my handmade rug?

To keep your rug looking beautiful:

  • Vacuum regularly using low suction.
  • Rotate the rug every few months for even wear.
  • Clean spills immediately by blotting with a clean cloth.
  • Professional cleaning is recommended for deep cleaning.
  • Avoid prolonged exposure to direct sunlight.
Do you ship internationally?

Yes. We offer international shipping to many countries. Shipping options and delivery estimates are shown during checkout.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How long does shipping take?

Delivery times depend on your location and the product selected. Most orders are processed within 15 business days before shipment. Estimated delivery times are displayed during checkout.
Do the rug colors match the photos?

We make every effort to display colors accurately. However, slight differences may occur due to lighting, photography, monitor settings, and the handmade nature of the rugs.
What is your return policy?

You may request a return within 3 days of receiving your order. The rug must be unused, in its original condition, and returned in its original packaging.
When will I receive my refund

Refunds are processed only after we receive and inspect the returned rug. Once approved, the refund will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the funds to appear.
How can I contact Zilliy Rugs?

If you have any questions, our customer support team is here to help.

Email: alpha@zilliy.com

Phone: +1 (929)6630369

Or visit our Contact Us page for additional assistance.