Shipping policy

Shipping Policy

Last Updated: July 2026

At Zilliy, we are committed to delivering premium handmade rugs safely and efficiently to customers around the world. Every order is carefully prepared and inspected before shipment to ensure it meets our quality standards.

Order Processing

Orders are typically processed within 3–10 business days after payment has been successfully received.

During peak seasons, holidays, or promotional events, processing times may be slightly longer. If there is a significant delay, we will notify you by email.

Shipping Destinations

Zilliy ships to customers across the United States and many international destinations. If your country is not available during checkout, please contact us at zilliyinc@gmail.com, and we will do our best to assist you.

Estimated Delivery Times

Delivery times are estimates and may vary depending on your location and customs processing.

United States: 5–10 Business Days
Canada: 7–14 Business Days
Europe: 7–15 Business Days
Australia & New Zealand: 10–18 Business Days
Middle East: 7–15 Business Days
Other International Destinations: 10–20 Business Days

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location, package size, and selected shipping method.

Any applicable shipping fees will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipment details.

Tracking information may take up to 24–48 hours to become active after the shipping carrier receives your package.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to:

Customs clearance procedures
Severe weather conditions
Public holidays
Carrier operational delays
Incorrect shipping information provided by the customer
Other circumstances beyond our control

Zilliy is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information when placing an order.

If an incorrect address is provided, please contact us immediately. Once an order has been shipped, we may not be able to modify the delivery address.

Additional shipping charges may apply if a package is returned due to an incorrect or incomplete address.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact us within 48 hours of delivery or the expected delivery date.

Please include:

Your order number
Photos of the damaged product (if applicable)
Photos of the packaging
A brief description of the issue

We will work with the shipping carrier to investigate the matter and provide an appropriate resolution.

Failed Delivery Attempts

If a delivery cannot be completed due to the recipient being unavailable or providing an incorrect address, the shipping carrier may attempt redelivery or return the package.

Any additional shipping costs associated with reshipping the order may be the responsibility of the customer.