Terms of Service

Last Updated: July 2026

Welcome to Zilliy. These Terms of Service govern your access to and use of www.zilliy.com and all products, services, and content offered by Zilliy INC. By accessing our website or placing an order, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our website.

Website Use

You agree to use our website only for lawful purposes and in accordance with these Terms. You must not use our website in any way that may damage, disable, or impair its functionality or interfere with other users' experience.

Products & Product Information

Zilliy specializes in premium handmade rugs. Every rug is handcrafted by skilled artisans, making each piece unique. Slight variations in size, color, texture, weave, and pattern are natural characteristics of handmade products and are not considered defects.

We strive to display product colors and images as accurately as possible; however, colors may vary depending on your screen settings and device.

We reserve the right to modify product descriptions, pricing, availability, or discontinue products without prior notice.

Orders

By placing an order, you agree that all information provided is accurate and complete.

All orders are subject to availability and acceptance by Zilliy. We reserve the right to refuse, cancel, or limit any order at our discretion, including orders suspected of fraud, pricing errors, or unauthorized transactions.

After an order has been confirmed, cancellation requests may not always be possible, especially if production or shipping has already begun.

Pricing & Payments

All prices displayed on our website are in the selected store currency unless otherwise stated.

Prices do not include applicable taxes, customs duties, import fees, or shipping charges unless clearly mentioned.

Payments are securely processed through Shopify and trusted payment providers. Zilliy does not store your complete payment information.

Shipping

Shipping times displayed on our website are estimates and may vary depending on destination, customs clearance, weather conditions, or courier delays.

Once an order has been handed over to the shipping carrier, the responsibility for delivery rests with the carrier. We will assist customers in tracking shipments whenever possible.

Returns & Refunds

Returns and refunds are governed by our Refund Policy. By placing an order, you acknowledge that you have read and agreed to our Return & Refund Policy before making your purchase.

Intellectual Property

All content available on this website, including logos, product photographs, graphics, product descriptions, text, designs, icons, videos, and other materials, is the property of Zilliy INC and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used for commercial purposes without our prior written permission.

User Conduct

While using our website, you agree not to:

Violate any applicable laws or regulations.
Attempt to gain unauthorized access to our systems.
Upload malicious software or viruses.
Use automated tools to scrape or copy website content.
Submit false or misleading information.
Interfere with the operation or security of the website.
Use our content without permission.

Failure to comply may result in suspension or termination of access to our website.

Third-Party Services

Our website may contain links to third-party websites or services for your convenience. Zilliy is not responsible for the content, privacy practices, or policies of these third-party websites.

Limitation of Liability

To the fullest extent permitted by law, Zilliy shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability for any claim relating to a purchase shall not exceed the amount paid for the product in question.

Disclaimer

Our website and all products are provided on an "as available" and "as is" basis without warranties of any kind, whether express or implied.

While we make every effort to ensure the accuracy of product information, we cannot guarantee that all descriptions, images, prices, or other content will always be completely accurate or error-free.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Changes to These Terms

We reserve the right to modify or update these Terms of Service at any time. Changes become effective immediately after they are published on this page. Continued use of our website after any changes constitutes acceptance of the revised Terms.

Governing Law

These Terms of Service shall be governed and interpreted in accordance with the applicable laws of the United States, without regard to conflict of law principles.